Refund & Return

We are committed to ensuring satisfaction. Please review our return and warranty policy carefully below.

1. Warranty Claims

Within 7 days of purchase: If the product exhibits any issue listed in our Product Performance Fault List, you may return it or exchange it for a new unit of the same model.
Within 15 days of purchase: Should the product exhibit issues as listed, you are entitled to a replacement or a free repair.
Within 1 year of purchase: Products showing issues from our fault list are eligible for free repairs.

2. Product Performance Fault List

Manual function failures
No sound from speaker
Non-responsive interactive sound
Failure to power on
Screen display issues
System freezes during use
Essential functions not working
Robotic arm immobility
Failure to manipulate chess pieces mechanically
Unrecognized user interface
Structural damages to the main unit
USB/power port issues
Jammed turntable or disk issues

3. Exclusions from Free Service

Damages during shipping or handling
Post-warranty damages
Unauthorized repairs or modifications
Removal of product labels or serial numbers
Misuse or improper maintenance
Damages from external causes like natural disasters

4. Contact and Returns Process

Contact: For returns, replacements, or repair inquiries, please email us at hello@nolide.com. We will guide you through the process and provide a shipping label if your claim is approved.
Refunds: Once we receive and inspect your return, we will inform you of the approval or rejection of your refund. Approved refunds will be processed back to the original method of payment.

5. Additional Information

Please inspect your product upon delivery. If you find any defects or receive an incorrect item, contact us immediately to address the issue.